When it comes to understanding the process of downloading photos or videos, it is crucial to be aware of the source of those downloads. They may either be downloads made available by the photographer directly within your Gallery, or downloads that you have purchased from a Gallery.
Please be advised that the photographer has the authority to decide whether or not to allow downloads and the specific types of downloads that will be offered. If you have any inquiries about the downloading options available through your Gallery, kindly reach out to your photographer directly.
How to Download a Full Gallery
Once you have obtained access to a Gallery from which you intend to download, you will notice a downloading icon located in the top-right corner of the content in the Gallery, provided that the photographer has enabled the option to download the Full Gallery.
To initiate the download process, click on the download icon. If you have not previously provided your email address during your visit to the Gallery, you will be prompted to enter an email address where your downloads can be sent. If you have already provided your email address, the system will automatically utilize that address for this download request.
Enter your email address and click on the Continue button to proceed.
By submitting this request, the files will be retrieved for the purpose of downloading, and they will be consolidated into a .zip file. Once all content has been gathered into the .zip file, and are prepared for download, you will be notified with an email message that includes the actual downloadable file.
To initiate the download process, simply click on the Download button provided in the email.
Please be advised that the .zip file, which is made available for download upon request, will be retained for a period of 30 days. Should you fail to retrieve the content within this timeframe, it will be necessary to submit a fresh download link request.
Although you should expect to receive your download within 15 minutes, if you have not yet received the email containing the requested download and it has been over an hour, please check your email's spam or junk folders to ensure that it has not been mistakenly classified as spam. If you still have not received the requested download via email, reach out to our support team for further assistance.
Mobile Downloading
If you are accessing the Gallery using a mobile device and do not immediately see the download icon, you can tap on the vertical ellipsis icon to access additional options available for the Gallery.
How to Download Single Photos/Videos
After gaining access to a Gallery from which you plan to download, if the photographer has only enabled the option to download single pieces of content one by one, you will see the download icon when you hover over a photo's thumbnail.
When you select the download icon, the download of this particular item should initiate directly within your browser window.
Additionally, it is possible to download individual items, subject to the photographer's permission, by accessing the enlarged view of the content. The download icon will be displayed at the top center of the page, positioned above the respective item. By clicking on this button, the download of the specific item will begin directly within your browser window.
Due to the lack of hover functionality on mobile devices, it is necessary to access the enlarged view of a content in order to utilize the option to download a single item.
How to Redeem Downloads as a Client
If you have been granted permission to download a specific number of media content from a Gallery, you can do so by clicking on the main download icon located at the top of the Gallery, above the thumbnails.
In order to limit the number of media that can be downloaded, the photographer requires you to log into the Gallery using the designated Client email address. If you have received an invitation to the Gallery and provided your email address, as well as created a password, you should have the necessary access. However, if the Gallery does not recognize you as a client, you will be prompted to enter your email address and create a password to verify your authorization to download.
Once you have gained access to the download option, you will be prompted to select the specific media you wish to download.
In the bottom left-hand corner of the media selection screen, you will find information regarding the number of photos/videos you have selected and the remaining number you are allowed to select.
After making your selection, click on the Download button to initiate the download process.
By submitting this request, the selected files will be retrieved for the purpose of downloading and consolidated into a .zip file. Once all content has been gathered into the .zip file and are prepared for download, you will be notified via email that includes the actual downloadable file.
To initiate the download process, simply click on the Download button provided in the email.
Please be advised that the .zip file, which is made available for download upon request, will be retained for a period of 30 days. Should you fail to retrieve the content within this timeframe, it will be necessary to submit a fresh download link request.
Although you should expect to receive your download within 15 minutes, if you have not yet received the email containing the requested download and it has been over an hour, please check your email's spam or junk folders to ensure that it has not been mistakenly classified as spam. If you still have not received the requested download via email, reach out to our support team for further assistance.
Mobile Downloading
If you are accessing the Gallery using a mobile device and do not immediately see the download icon, you can tap on the vertical ellipsis icon to access additional options available for the Gallery.
How to Download from a Digital Order
Upon purchasing digital media as a Digital Download from the photographer's website or shared Galleries, an email confirmation will be sent to your email address during the order processing or while awaiting the photographer's approval. Photographers are given a period of 21 days to approve orders. If they fail to do so within this timeframe, the orders will be automatically cancelled and the payment will be refunded.
Upon approval of the order and completion of the download processing, another email will be sent to you with the subject "Your photos are ready to download". Within this email, please click on the Download button to initiate the download of the provided zip file(s).
Note: Download files provided for photos that have been ordered will be available for 30 days. If you do not download the files within 30 days, please contact your photographer for further guidance on obtaining your purchased files.