Using Two Factor Authentication For Your Account

Two-Factor Authentication (2FA) is a security feature that adds an extra layer of protection to your account by requiring not only your password, but also a second form of verification when logging in. This means that even if someone obtains your password, they still won’t be able to access your account without the second verification factor.

In most cases, 2FA works by sending a temporary, time-sensitive code to your email or a trusted device, such as your mobile phone, using an authentication app. Once you enter both your password and the unique verification code, your identity is confirmed and access is granted.

By requiring this additional step, 2FA significantly reduces the risk of unauthorized access, even if your login credentials are compromised. It’s one of the most effective ways to help protect your account from hacking, phishing attempts, and other forms of online fraud.

What To Expect For Existing Zenfolio Accounts

In the coming weeks, Two-Factor Authentication (2FA) will be implemented to all accounts. This important security measure will automatically be enabled with accounts. If your account is not setup with any type of payment processing settings, you will have the option to decline setting up 2FA when prompted. If you set up 2FA and want to turn it off at a later time, you can see the steps to do this HERE. However, if your account includes any type of payment processing settings, 2FA is required to help safeguard payment information and client data.

When 2FA is first introduced to your account, if it’s being required, you’ll have the option to temporarily postpone setting it up by selecting "Do It Later." This option can be used up to five times before 2FA setup becomes mandatory. After the fifth deferral, you’ll be required to complete the 2FA setup in order to continue accessing your account.

First Login After 2FA Is Turned On

After two-factor authentication has been enabled, your first login will prompt you to setup this security feature for your account. For users who do not have any payment processing settings associated with their account, there will be an option to decline the 2FA setup, allowing you to log in as usual. You can always set up 2FA at any time in the future.

For accounts that do utilize payment processing settings for any form of payment collection through your galleries or website, the setup of 2FA will be required via email or the Google Authenticator app. It is acknowledged that you may not be in a position to complete this setup during your initial login; therefore, you will have the option to decline the 2FA setup up to five times before it becomes mandatory before logging in again.

Upon completion of the setup process, all subsequent logins to your Zenfolio account will require the use of two-factor authentication to gain access.

Enabling Two Factor Authentication (2FA)

For any accounts that previously declined setting up the 2FA during login that would now like to enable this for your account, you can do this through your Account Settings.

1. In your Zenfolio account, click on your name located in the upper right corner. 
2. From the dropdown menu, click on Account Settings. 
3. Within the Account section of the Account Settings, navigate to the Account & Password subsection.
4. In this section, you will find the Two-Factor Authentication option; toggle the 2FA switch ON.

Upon enabling 2FA, you will be prompted to select your preferred method of verification for your account. You may choose to verify your identity through Email or by utilizing the Authenticator application.

Verify Via the Google Authenticator App

1. To authenticate your identity using 2FA via the Google Authenticator app, please select the Mobile app authenticator option.
2. After downloading and launching the Google Authenticator application on your mobile device, please tap on the QR code scanning button.
   

   Download Google Authenticator from the Apple App Store or Google Play Store.

3. Utilize the application to scan the QR code presented in the 2FA setup window of your Zenfolio account settings.
4. Upon successful scanning, Zenfolio Authenticator will be added into the Authenticator app. Tap on this option to access the verification code.
5. Input the verification code into the designated area. Then, click on Verify.
6. Once the verification code has been entered and the 2FA method has been verified, click Save.

Verify Via Email

1. To verify your identity through 2FA via email, select the Email option.
2. Ensure that the email address associated with your account is accurate, or alternatively, you may configure 2FA to utilize a different email address. Click the Send Email button to have the verification code sent to the specified email address.
3. Copy the verification code from the email you receive and input it into the designated area. Then, click Verify.

   Note: The verification code will expire after 10 minutes. If you do not receive the email within a few minutes, please verify that it has not been filtered into your Spam, Junk, or Trash folders. You may request a new code to be sent after 10 minutes.

4. Once the verification code has been entered and the 2FA method has been verified, click Save.

Making Changes to 2FA Settings

If you wish to modify the 2FA method utilized for identity verification when accessing your Zenfolio account, you may return to the Account Settings page where the 2FA feature was initially enabled. Here, you can click on the Update Settings button to select a new verification method. Additionally, this option allows you to access the QR code for re-connecting to the Authenticator application, if necessary.

Logging into your Zenfolio Account with 2FA

Upon enabling the 2FA feature within your Zenfolio account, you will be prompted to verify your identity using the chosen method each time you log in to your account.

If you opted to verify via email, you will need to access the email account associated with your 2FA verification and retrieve the code provided in the new verification email message.

If you selected the Authenticator app for verification, you must open the app on your mobile device and utilize the code generated through the Zenfolio Authenticator option, similar to the process followed during the initial setup of the 2FA verification.

Disable 2FA in Your Account

For accounts that are not utilizing any type of payment processing settings, you will have the ability to disable 2FA.

1. In your Zenfolio account, click on your name located in the upper right corner. 
2. From the dropdown menu, click on Account Settings. 
3. Within the Account section of the Account Settings, navigate to the Account & Password subsection.
4. In this section, you will find the Two-Factor Authentication option; toggle the 2FA switch OFF.