We really hate to see you go, but if you do need to cancel your subscription, feel free to contact our Customer Support team using the chat support option in the bottom right-hand corner of your account pages. If contacting us during our available chat support hours (Monday-Thursday 6am-5pm Pacific Time) we will be able to help you right away; however, if you're contacting us outside of our available chat support hours, please leave an email message for us and we will follow up with you about your request.
When making this request to cancel, please make sure that you providing us with the primary email address used for your account. Also provide any clarification for the reason you're wanting to cancel your account. (i.e. it is no longer needed, did not find the features I was looking for, moving to another service, etc.)
Once your request is received, our support team will follow up with you about this request.
Account Cancellation FAQ
Can I receive a refund for my account when cancelling?
As per the agreed to Terms of Service, subscription sales are non-refundable. However, in extraordinary circumstances, we may address refunds on a case by case basis. For further assistance please contact support.
Will I be able to continue accessing my uploaded content?
Once an account closes, all access to the account is disabled. However, the content of the account is not immediately deleted from Zenfolio. It is highly recommend that you keep backup storage of your content outside of Zenfolio. If you need to recover a closed account shortly after the closure, please contact support for further assistance.
| PLEASE NOTE: As per our Terms of Service, Zenfolio is not intended to act as the only storage space for your content, and the uploaded content is not permanently stored with Zenfolio. Zenfolio accounts are placed in a non-recoverable state, and content is permanently deleted, if left in a closed state. |
Can all content within the account be downloaded at once?
It is not possible to download all content at one time – uploaded content can be downloaded per Gallery. Please see this support guide for more information about download back your uploaded content.
Can the account be placed on hold, until i'm able to return?
Zenfolio accounts are unable to be placed on hold, or indefinitely suspended. If an account is not renewed, the account will be at risk of closing, and content may be deleted if the account is allowed to close. In extraordinary circumstances, please contact support, as we may be able to assist on a case by case basis.
I received an unauthorized automatic charge for renewal, why did this happen?
As per our Terms of Service, all Zenfolio accounts are automatically renewed on the expiration date of the account. If an account is needing to be closed, we do ask that you use the cancellation request above, or contact support for assistance, at least 2 business days prior to renewal.
| Please Note: Having an expired card on file is not an appropriate proof of intent to cancel. If the credit card on file for your account is expired, the card issuing bank may provide the payment processor with updated information to complete the charge. This is a service offered by the bank that has issued your card. If you do not wish for this automatic update service, please contact your bank. |
How do I disable automatic renewal, or cancel the account, within the account itself?
Disabling automatic renewal, or cancelling the account, is not possible within the account itself. If you intend to not renew your Zenfolio account, we do ask that you contact us at least 2 business days prior to renewal. Due to the risk of permanent deletion of account content, we want to be sure that the possible results of cancellation are confirmed prior to taking this action on your account.