We really hate to see you go, but if you do need to cancel your subscription, you are able to do so directly within your account. If you have any questions before cancelling or if you are unable to locate the account cancellation within your account, feel free to contact our Support team through our Messaging service or via Email. If contacting us during our available messaging support hours (Monday-Thursday 6am-5pm Pacific Time) we will be able to help you when the next agent becomes available; however, if you're contacting us outside of our available messaging support hours, please leave an email message for us and we will follow up with you about your request.
When contacting our support team to request cancellation, please make sure that you provide us with the primary email address used for your account.
Once your request is received, our support team will follow up with you about this request.
Cancelling Your Zenfolio Account
- In your Zenfolio account, click on your name located in the upper right corner.
- Select Account Settings from the dropdown menu.
- Navigate to the Billing tab.
- Proceed to the Subscriptions section.
- Here, you will find details regarding your account's current subscription. Just below, you will see an option to "cancel your subscription from future renewals," along with a link to proceed with the cancellation.
- In the cancellation window that appears, review the important details regarding the implications of ending your subscription and the subsequent cancellation of your account. Check the "Yes, I Understand" box to confirm that you have reviewed this information.
- Click the Cancel Subscription button to complete the cancellation of your account.
If you wish to modify your plan rather than canceling it, you may use the Change Plan button available in the cancellation window. For additional information regarding plan modifications, please refer to this support article.
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By using the option to cancel directly within your account, you will effectively terminate any future renewals associated with your account. The account will remain open and active for the duration of the current subscription period, until the next expiration date of the account. |
Account Cancellation FAQ
Can I receive a refund for my account when cancelling?
As per the agreed to Terms of Service, subscription sales are non-refundable. However, in extraordinary circumstances, we may address refunds on a case by case basis. For further assistance please contact support.
Will I be able to continue accessing my uploaded content?
Your uploaded content will remain accessible as long as the account remains open, until its final expiration date. Once an account closes, all access to the account is disabled. However, the content of the account is not immediately deleted from Zenfolio. It is highly recommend that you keep backup storage of your content outside of Zenfolio. If you need to recover a closed account shortly after the closure, please contact support for further assistance.
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PLEASE NOTE: As per our Terms of Service, Zenfolio is not intended to act as the only storage space for your content, and the uploaded content is not permanently stored with Zenfolio. Zenfolio accounts are placed in a non-recoverable state, and content is permanently deleted, if left in a closed state. |
Can all content within the account be downloaded at once?
It is not possible to download all content at one time – uploaded content can be downloaded per Gallery. Please see this support guide for more information about download back your uploaded content.
Can the account be placed on hold, until i'm able to return?
Zenfolio accounts are unable to be placed on hold, or indefinitely suspended. If an account is not renewed, the account will be at risk of closing, and content may be deleted if the account is allowed to close. In extraordinary circumstances, please contact support, as we may be able to assist on a case by case basis.
I received an unauthorized automatic charge for renewal, why did this happen?
As per our Terms of Service, all Zenfolio accounts are automatically renewed on the expiration date of the account. If an account is needing to be closed, we do ask that you use the cancellation method above, or contact support for assistance, at least 2 business days prior to renewal.
| Please Note: Having an expired card on file is not an appropriate proof of intent to cancel. If the credit card on file for your account is expired, the card issuing bank may provide the payment processor with updated information to complete the charge. This is a service offered by the bank that has issued your card. If you do not wish for this automatic update service, please contact your bank. |