Start Accepting Payments

Exclusive to PortfolioPlus and ProSuite subscribers. 


Before you can get to selling products for your photos, you'll need to choose your account's selling currency and connect your account to Stripe and/or PayPal so that you can get paid. Stripe and PayPal are nationally acclaimed payment processors that are trusted by popular brands and business globally.  In addition to being a PCI compliant payment processor, Stripe and PayPal are integrated to work seamlessly with orders placed through your Zenfolio website. 

When a client places an order through your Zenfolio website, your profit from that order is added to your Stripe or PayPal balance. Payment will be paid out within 3-5 business days, after the order has shipped, to the bank account or debit card associated with your Stripe or PayPal account.

Payments processed by Stripe will be paid out through Stripe. Payments processed by PayPal will be paid out through PayPal.

Choose Selling Currency

Your first step in getting started with selling through your account will be to choose a currency that you will sell products in. Currently the accepted currencies are USD, GBP, CAD, AUD, NZD, and Euro. For those in countries using other currencies, you still must choose one of these indicated currencies to use for selling in your account. Note: The default selling currency will be based on the currency of your subscription.

Follow these steps to select your account's selling currency:

1. In your account, click on the Selling icon, on the left-hand side.
2. From the Selling page, choose the Settings tab.
3. Scroll to the bottom of this page, to the Currency section. Click on Change.
4. Select the currency you'd like to use, and click Save.

Connect to Stripe

1. In your Zenfolio account, click on the Selling icon on the left-hand side.
2. In the Selling section, click on the Settings tab.
3. Scroll down to the Stripe section of the Payment Options and click on Connect Stripe.

You will be redirected to Stripe where you can begin creating a Stripe Express account. Follow the guided steps and provide all required information during the setup process. During this process you may need to provide personal/business tax information. 

Managing Stripe Connection

After you have completed connecting your Zenfolio account to a Stripe Express account, you can then manage that connection from within your Zenfolio account. 

On the Selling Settings page of your Zenfolio account, locate the Stripe section. Here you will see the name and email address associated with the Stripe Express account that has been connected.

1. Customize the Payment Processing Name to adjust what clients will see on the bank statement when purchases are made. Be sure to click on the Save button once you update the Payment Processing Name.
2. Click on Go to Stripe to access the Stripe Express account where you can view transactions and payout statuses. This is also how you will access Stripe to make any updates to your business, payout, or tax information.

After getting your account connected to Stripe, you can then assign Price Lists and enable the Store status in your Galleries. See this support guide for more information.

Connect to PayPal

1. In your Zenfolio account, click on the Selling icon on the left-hand side.
2. In the Selling section, click on the Settings tab.
3. Scroll down to the PayPal section of the Payment Options and click on Connect PayPal.

You will be redirected to a PayPal modal to log into your existing PayPal Personal or PayPal Business account. If you don't have a PayPal account, you will be guided through the setup process to create a new account. During this process you may need to provide personal/business tax information. The steps of this process will look a little something like this:

Note: PayPal’s Pay Later option will require you to have a PayPal Business account. If you’d like to provide this option for your client’s you’ll want to make sure that you create a PayPal Business account, and not a Personal account. PayPal’s Pay Later option is available in the United States, United Kingdom, Germany, France, Italy, Spain and Australia.

Managing PayPal Connection

After you have completed connecting your Zenfolio account to PayPal, you can then manage that connection from within your Zenfolio account.

On the Selling Settings page of your Zenfolio account, locate the PayPal section. Here you will see the name and email address associated with the PayPal account that has been connected.

1. Click on Go to PayPal to access the PayPal account to view transactions and payout statuses. This is also how you will access PayPal to update any information at any time.
2. Click on Disconnect PayPal to remove the connection with the current PayPal account.
   

   If a PayPal account is disconnected prior to a payout being processed fully, the payout will be delayed until the "automatic disbursement date" – generally occurring 28 days after the initial order was placed. Zenfolio is unable to manually process these payouts that have been disconnected and these payouts must wait until the full 28 days before the payout fully releases.

3. Click on Refresh Info if you've made updates to the PayPal account after initially making the connection. (i.e. changing the email address, changing the name, etc.)
4. You will be required to verify the email address used with the PayPal account. If you've not completed this verification you will see a "Not Connected" message. Once the verification is completed, you will see "Connected".

After getting your account connected to PayPal, you can then assign Price Lists and enable the Store status in your Galleries. See this support guide for more information.

Contacting PayPal

If you are experiencing issues with your PayPal account, you may reach out to the PayPal merchant support at https://www.paypal.com/business/contact-sales

Payment Options For Clients

Now that you've set up a way for accepting payments, and you've set up the Store within your Galleries, clients will be able to pay either via PayPal and/or Credit/Debit card, Apple/Google Pay* if you’ve set up Stripe. 

Keep in mind that if you only set up PayPal to accept payments, clients will only be able to pay for their orders using PayPal. When accepting payments via PayPal clients will be required to sign in or sign up for a PayPal account to complete their payment.

If you choose to set up Stripe and PayPal for accepting payments, clients will be able to choose how they pay for their orders.

Transactions made through Stripe (Credit/Debit card, Apple Pay, and Google Pay) will be paid out through Stripe. Transactions made through PayPal will be paid out through PayPal.

Please note that Apple Pay and Google Pay are not available payment options for BookMe payments.

*Google Chrome users will see Google Pay instead of Apple Pay.

Please be aware of the following fees and costs when selling products through Zenfolio: There is a commerce fee of 7% per order (calculated on the order sub-total, excluding tax and shipping) and a payment processing fee of 2.9%+0.30 when using Stripe* or 3.49%+0.49 when using PayPal (calculated on the order total, including tax and shipping). You keep the remaining profit, minus any product cost for either print production or digital product delivery.

*If an order is discounted during approval, after being placed, Stripe charges an additional fee on the discounted amount of 1% for USD transactions and 2.9% for non-USD transactions. This additional payment processing fee from Stripe will be seen on Stripes end of the reported payment.