Exclusive to PortfolioPlus and ProSuite subscribers.
When it comes to accepting payments for photo orders sold through your Galleries, or services sold through BookMe, there are options! If you'd prefer to collect payments, and have your profits paid out to you via PayPal, you can follow the instructions provided below to set up your PayPal account for accepting payments.
Note: All orders requiring manual approval must be approved within 21 days. Orders that are not approved in 21 days will be cancelled and refunded automatically.
Setting Up PayPal for Accepting Payments
- In your Zenfolio account, click on the Selling icon on the left-hand side.
- In the Selling section, click on the Settings tab.
- Scroll down to the PayPal section of the Payment Options and click on Connect PayPal.
You will be redirected to a PayPal modal to log into your existing Personal or PayPal Business account. If you don't have a PayPal account, you will be guided through the setup process to create a new account. During this process you may need to provided personal/business tax information. The steps of this process will look a little something like this:
Note: PayPal’s Pay Later option will require you to have a PayPal Business account. If you’d like to provide this option for your client’s you’ll want to make sure that you create a PayPal Business account, and not a Personal account. PayPal’s Pay Later option is available in the United States, United Kingdom, Germany, France, Italy, Spain and Australia.
Managing PayPal Connection
After you have completed connecting your Zenfolio account to PayPal, you can then manage that connection from within your Zenfolio account.
On the Selling Settings page of your Zenfolio account, locate the PayPal section. Here you will see the name and email address associated with the PayPal account that has been connected.
- Click on Go to PayPal to access the PayPal account to view transactions and payout statuses. This is also how you will access PayPal to update any information at any time.
- Click on Disconnect PayPal to remove the connection with the current PayPal account.
If a PayPal account is disconnected prior to a payout being processed fully, the payout will be delayed until the "automatic disbursement date" – generally occurring 28 days after the initial order was placed. Zenfolio is unable to manually process these payouts that have been disconnected and these payouts must wait until the full 28 days before the payout fully releases.
- Click on Refresh Info if you've made updates to the PayPal account after initially making the connection. (i.e. changing the email address, changing the name, etc.)
- You will be required to verify the email address used with the PayPal account. If you've not completed this verification you will see a "Not Connected" message. Once the verification is completed, you will see "Connected".
Payment Options For Clients
Now that you've set up a way for accepting payments, and you've set up the Store within your Galleries, clients will be able to pay either via PayPal and/or Credit/Debit card, Apple/Google Pay* if you’ve set up Stripe.
Keep in mind that if you only set up PayPal to accept payments, clients will only be able to pay for their orders using PayPal. When accepting payments via PayPal clients will be required to sign in or sign up for a PayPal account to complete their payment.
If you choose to set up Stripe and PayPal for accepting payments, clients will be able to choose how they pay for their orders.
Transactions made through Stripe (Credit/Debit card, Apple Pay, and Google Pay) will be paid out through Stripe. Transactions made through PayPal will be paid out through PayPal.
*Google Chrome users will see Google Pay instead of Apple Pay.
If you are experiencing issues with your PayPal account, you may reach out to the PayPal merchant support at https://www.paypal.com/business/contact-sales
Please be aware of the following fees and costs when selling products through Zenfolio: There is a commerce fee of 7% per order (calculated on the order sub-total, excluding tax and shipping) and a payment processing fee of 2.9%+0.30 when using Stripe* or 3.49%+0.49 when using PayPal (calculated on the order total, including tax and shipping). You keep the remaining profit, minus any product cost for either print production or digital product delivery.
*If an order is discounted during approval, after being placed, Stripe charges an additional fee on the discounted amount of 1% for USD transactions and 2.9% for non-USD transactions. This additional payment processing fee from Stripe will be seen on Stripes end of the reported payment.