What subscription plan is equivalent to the trial account?
How do I purchase a plan or become a member after my trial ends?
Will my site stay the same when I become a member?
What happens if I don't purchase a plan and become a member?
Can I extend my trial account?
Can people download my photos?
Can you give me a custom domain name?
Do I need to have a credit card on file?
Do you have a monthly payment option?
Can I become a member or change plans at any time? How does that work?
Are there any extra fees?
What subscription plan is equivalent to the trial account?
You will have access to virtually all the features included in the PROFESSIONAL account. To compare the features of each plan, please visit this link.
How do I purchase a plan or become a member after my trial ends?
- In your Zenfolio account, click on your name in the top right-hand corner.
- Choose Account Settings from the dropdown menu.
- Select the Billing tab.
- Use the Subscribe button to become a member with a paid subscription.
You can also click HERE to go directly to the Billing page in your account.
Will my site stay the same when I become a member?
If you subscribe to the PROFESSIONAL plan then yes, all of your trial account site settings and customizations will be retained. If you choose the ADVANCED plan, you will add certain features or remove limitations from the account.
To compare the features of each plan, please visit this link.
What happens if I don't purchase a plan and become a member?
If you have opened a Trial account, you have 14 days to use it free of charge. After 14 days your account will become inactive unless you choose to upgrade to a paid plan.
Can I extend my trial account?
For users who signed up for our free trial but have not had time to access the account, we may be able to extend the trial period as a one-time courtesy. Please contact Zenfolio for more information.
Can people download my photos?
By Default, the downloading of your images is disabled. The only way your site visitors can download photos from your site is when you've enabled the free downloading from specific galleries.
With the PROFESSIONAL and ADVANCED plans, the option to sell Digital Downloads of your photos and videos for a profit is also provided.
Can you give me a custom domain name?
By default, your URL for your Zenfolio account will be: {businessname}.zenfoliosite.com. As Zenfolio is not a domain registrar, Zenfolio does not sell domain names.
But you can still use a custom domain with your trial account as long as you have already registered the domain with a domain registrar such as iwantmyname.com, GoDaddy, Yahoo, or 1and1.
To use the domain, it will need to be pointed to Zenfolio through your domain host. See this link for how to point the domain to Zenfolio.
Do I need to have a credit card on file?
Our free trials do not require a credit card to start.
Do you have a monthly payment option?
We do provide annual or monthly plan option of our current plans. The annual plan are charged at a lower annual rate compared to the monthly plans so signing up for the annual plans are encouraged.
If you're not happy with an annual plan for any reason, you can cancel within 30 days and we'll give you a full refund. No refunds are provided for the monthly plans.
After I become a member, can I change plans at any time? How does that work?
After becoming a member you can upgrade to a higher annual plan at any time. If you chose an annual plan when you became a member, you will receive a pro-rated credit for the remaining time of your current plan-which will be applied towards a new one-year subscription with the higher plan. The remaining difference will be charged to your credit card on file.
No pro-rated credits are provided when upgrading from a monthly plan.
You can upgrade your account and purchase a plan in the Billing page within your Account Settings. Please see this link for details.
Are there any extra fees?
There are no additional hidden fees associated with any of our accounts. Here is a full list of all fees that may be charged.
- Plan subscription fee.
- Optional Add-on subscription fees
- Commerce Fee and Payment Processing fee for selling products- you can the fees charged HERE.