Can I just show my images as an online portfolio here?
What vendors can I use? Can I use my own?
What products do your Vendor Lab Partners offer?
What is a chargeback/dispute/inquiry?
Is Zenfolio SHA-256 compliant for Paypal?
Is Zenfolio TLS 1.2 and HTTP/1.1 Upgrade compliant for Paypal?
Can I just show my images as an online portfolio here?
Yes, you can use your Zenfolio site as an online portfolio to showcase your work to friends, family and potential clients. The Portfolio Plan was created just for this purpose. If you would like to have a great looking, fully customizable site to show off your work, you can definitely do that here. You are welcome to also use PortfolioPlus and ProSuite plans, without enabling any selling features.
Can I sell my work here?
The PortfolioPlus and Prosuite plans were designed with selling in mind. With one of these plans, you have access to a complete selling platform with great vendors to work with, along with the options to sell digital downloads and self-fulfill your own orders if you wish.
While Zenfolio was created with photographers in mind, many other types of professionals have been able to utilize this great selling platform (and for a great price!). We have several clients who use this platform to sell design work, specialty items, or fine art.
How do I price my products?
With a PortfolioPlus or Prosuite account, you can create as many Price Lists as you need and then apply one to a gallery. You set your prices inside the Price Lists either by entering them manually or by using our built-in Smart Pricing tool.
Please see this link for more on setting your prices.
What is Self-Fulfillment?
Self-fulfillment means that you as the photographer opt to sell products that will not be filled by any of our Partners and that you take the responsibility to fulfill these orders yourself.
If you decide to create and fulfill your own products, Zenfolio will take orders from your clients and forward them to you. You will need to collect payment, and fulfill orders directly. The responsibility is with you to communicate with your customers and to provide customer service related to the order.
What vendors can I use? Can I use my own?
We have many great partners that you can work with who offer prints, showcase items and specialty products. Your location will determine the type of plan that you purchase (US, CA, UK, EU or AU) and which Vendor Lab Partners you have access to.
For a list of the partner labs available with each plan, please see this link.
In addition, you can choose to sell items that are filled by your chosen vendors, by offering Self Fulfilled Products.
What products do your Vendor Lab Partners offer?
Our partner labs offer a very wide range of products! You can see all of the products offered by each lab once you have an account with Zenfolio.
What is a vendor product?
A Vendor Product is any product offered by one of our partner labs. When a Vendor product is ordered, the order is approved (either automatically or by you, per your settings) sent to the lab, printed, and shipped to the customer. Profits from these sales are deposited into your Zenfolio account.
Can I create Packages?
Yes, you can create a package of products you'd like to combine for purchasing. Please see this link for more details.
Can I sell digital downloads?
Yes, you can sell digital downloads by adding digital products to your Price Lists. Please see this link for more information on setting up and selling Digital Products.
How much do prints cost?
The base cost prints (and other products) varies per vendor. You can see all of the products offered by each lab and the price of each product once you have an account with Zenfolio, while adding products to a Price List.
How will I get paid?
Payouts will be issued through the Payment Processor that the client has made their payment through, dependent on which Payment Processors you've selected to collect payments through.
Most Payouts are issued automatically within 3-5 business days of the order being shipped.
Before you begin selling, it's important to select whether you will collect payments through PayPal or Stripe. This information will let Zenfolio know how you would like to process the payments and receive the profits from your sales. It also includes income tax applicability as well as your address, so that the processor can mail a 1099K form at the end of the fiscal year (if applicable).
United States law requires payment processors to collect tax applicability information in the event you earn profits. Please note that a 1099K is not the same as a 1099-MISC (which we are not required to provide to tax regulators).
For setting up your Payment Processor, please see this link.
Do you charge a commission?
Zenfolio and our Payment Processors charge a fee for selling vendor fulfilled products, digital downloads and self fulfilled products. You can see our fee structure at this link.
What is a chargeback/dispute/inquiry?
A chargeback dispute happens when a customer disagrees with or doesn’t recognize a charge. Instead of contacting Zenfolio or you, they go directly to their credit card company or PayPal. One of the reasons customers do not recognize the charge is that the charge for the order placed appears on the credit card statement as “online photo order”. Some customers dispute the charge if they are not happy with any portion of their order.
We are encouraging you to make sure your customers contact us and not their credit card companies or PayPal should they have any questions or concerns.
What are Zenfolio’s actions after chargeback is filed?
If a customer files a dispute with their credit card company, we may contact you to help clarify the situation. You will receive an email with instructions on what to do next. At the time of notification, your profit from the order—along with a non-refundable $15.00 fee—may be temporarily held from your account balance.
When notified of the chargeback, you’ll have the option to either accept it or submit a response to contest it. If you choose to counter the dispute, an additional $15.00 fee may apply. Please note: In order to initiate the reprint, the dispute has to be closed first. At the same time we handle all the formalities with the bank.
What happens if the dispute is won?
If the dispute is resolved in your favor by the bank, you’ll be notified and the profit from the order will be returned to your account balance.
What happens if the dispute is lost?
If the dispute is lost, you will be notified, and the customer will receive a full refund. Please note that the profit from the order will not be returned to you.
Is Zenfolio SHA-256 compliant for Paypal?
Zenfolio is fully compliant with Paypal's SHA-256. No additional actions are required on the photographers part to make their Zenfolio site compatible with Paypal's SHA-256 requirements.
Is Zenfolio TLS 1.2 and HTTP/1.1 Upgrade compliant for Paypal?
Zenfolio is fully compliant with Paypal's TLS 1.2 and HTTP/1.1 Upgrade. No additional actions are required on the photographers part to make their Zenfolio site compatible with Paypal's new requirements requirements.